Customer Experience Transformation Leader

1 week ago

Singapore beBeeTransformation Full time $90,000 - $120,000
About the Role

This position is a critical component of our customer experience transformation initiative, driving significant enhancements in customer satisfaction and loyalty across key accounts.

The ideal candidate will have extensive experience in crisis management, leadership, and stakeholder engagement, with a proven track record of successfully navigating complex, high-pressure situations.

Key responsibilities include coordinating crisis response efforts, developing and implementing operational health improvement plans, and collaborating with cross-functional teams to drive systemic improvements in customer health and resiliency.

Required Qualifications
  • 11+ years of technology industry, customer service, or related experience
  • Bachelor's Degree in technology, business, or related field and 8+ years of experience
  • Master's Degree in technology, business, or related field and 6+ years of experience
  • Equivalent experience
Preferred Qualifications
  • Cloud Technology Certification (minimum of Azure Fundamentals)
  • 16+ years of technology industry, customer service, or related experience
  • Project or program management experience
  • Experience working with Microsoft products and services
Crisis Management Responsibilities
  • Coordinate crisis response efforts during high-impact service incidents
  • Develop and implement operational health improvement plans for selected customers
  • Collaborate with cross-functional teams to drive systemic improvements in customer health and resiliency
Benefits

This role offers a unique opportunity to make a lasting impact on customer experiences, develop strategic partnerships, and drive business growth. As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing professional development and training opportunities
  • A dynamic and supportive work environment

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