Customer Support

7 days ago

Downtown Core, Singapore UTrada PTE LTD Full time

About uTrada Limited

uTrada Limited is a reputable forex brokerage that provides a range of financial services, including prime broker solution, liquidity solution, and copy trading solution. uTrada Limited has been operating in the forex market for several years and has earned a solid reputation as a reliable and trustworthy broker.

What You Will Do At uTrada?
- Collaborate with internal teams to resolve customer issues and improve overall service delivery.
- Maintain a deep understanding of our financial products and services to effectively address questions and concerns.
- Process and verify financial transactions, ensuring compliance with company policies and regulatory requirements.
- Maintain detailed and accurate customer records in our CRM system.
- Identify opportunities to enhance customer satisfaction and recommend improvements to our services.
- Participate in ongoing training and development programs to stay current with industry trends and company policies.
- Fluency in English and Mandarin (both spoken and written) is required.
- Previous experience in a customer service role, preferably in the financial services industry.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using CRM systems and other customer service software.
- Excellent problem-solving skills and attention to detail.
- High school diploma or equivalent; a degree in finance, business, or a related field is a plus.

What else are waiting for you?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Comprehensive training and support to help you succeed in your role.

What you do today will determine your tomorrow

Pay: $2,000.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Language**:

- Mandarin (required)

Work Location: In person

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