Customer Support Specialist

2 weeks ago

Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

**Responsibilities**
- Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;
- Follow communication procedures, guidelines and policies;
- Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;
- Understand customer’s needs and convert it constructive feedback to management;
- Continuously seek improvement to enhance team’s performance and work efficiency;
- Go the extra mile to engage customers.

**Requirements**:

- Diploma/Degree in any discipline;
- Fresh Graduate are welcome
- Knowledge in Helpdesk management tools and reporting;
- Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;
- Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking counterparts (is a plus):

- Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.

**Working at BitMart**
- Do something meaningful; Be a part of the future of finance technology and exciting industry
- Fast moving, challenging and unique business problems
- International work environment and diverse organisation
- Great career development opportunities in a fast-growing company
- Competitive remuneration package
- Potential to have career growth in other business unit

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,650.00 - $3,200.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Professional development

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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