Customer Support Manager

1 week ago

Downtown Core, Singapore RIDA GLOBAL Full time

**About Rida**

Are you passionate about using technology to help decarbonize city logistics? Do you want to be part of a fast-growing AI startup that is revolutionising the way businesses manage their delivery processes in a way that reduces emissions and helps protect the environment? If so, we want you on our team

At our AI logistics startup, you'll have the opportunity to work with a talented and dedicated team of engineers, developers, and logistics professionals who are committed to using cutting-edge technology to improve the delivery experience for merchants and customers alike, while also reducing the carbon footprint of city logistics.
- Manage the customer support team, including setting goals, providing training and support, and evaluating performance.
- Manage customer relationships, including identifying and addressing customer needs and concerns.
- Work with internal teams, such as sales, marketing, and product, to ensure that customer needs are met.
- Resolve issues or problems that arise for customers in a timely and professional manner.
- Gather and analyse data on customer behavior and preferences to inform product and service improvements.
- Provide regular updates to customers on the status of their accounts or projects.
- Develope and implement strategies to improve customer satisfaction and retention.
- Gather and analyse data on customer support metrics, such as response times, resolution rates, and customer satisfaction scores
- Prepare and present reports on customer support performance to stakeholders

**Requirements**:

- Strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers
- Organized, detail-oriented, and able to work effectively in a team environment
- Experience in customer service or account management is highly preferred

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Work Location: One location

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