Customer Support Manager

1 day ago

Downtown Core, Singapore RIDA GLOBAL Full time

**About Rida**

Are you passionate about using technology to help decarbonize city logistics? Do you want to be part of a fast-growing AI startup that is revolutionising the way businesses manage their delivery processes in a way that reduces emissions and helps protect the environment? If so, we want you on our team

At our AI logistics startup, you'll have the opportunity to work with a talented and dedicated team of engineers, developers, and logistics professionals who are committed to using cutting-edge technology to improve the delivery experience for merchants and customers alike, while also reducing the carbon footprint of city logistics.
- Manage the customer support team, including setting goals, providing training and support, and evaluating performance.
- Manage customer relationships, including identifying and addressing customer needs and concerns.
- Work with internal teams, such as sales, marketing, and product, to ensure that customer needs are met.
- Resolve issues or problems that arise for customers in a timely and professional manner.
- Gather and analyse data on customer behavior and preferences to inform product and service improvements.
- Provide regular updates to customers on the status of their accounts or projects.
- Develope and implement strategies to improve customer satisfaction and retention.
- Gather and analyse data on customer support metrics, such as response times, resolution rates, and customer satisfaction scores
- Prepare and present reports on customer support performance to stakeholders

**Requirements**:

- Strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers
- Organized, detail-oriented, and able to work effectively in a team environment
- Experience in customer service or account management is highly preferred

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Work Location: One location

  • Customer Service Support

    5 days ago

    Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Executive, Customer Support

    1 week ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Executive, Customer Support** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Junior Customer Support Executive

    3 days ago

    Downtown Core, Singapore JCO Management Pte Ltd Full time $30,000 - $50,000 per year

    We are seeking a Junior Customer Support Executive to assist clients with their enquiries and ensure a smooth service experience. This role is well-suited for someone who enjoys helping people and solving problems.ResponsibilitiesRespond to customer enquiries via phone, email or chatProvide clear information about services and processesRecord and track...

  • Customer Support Specialist

    1 day ago

    Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

    **Responsibilities** - Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events; - Follow communication procedures, guidelines and policies; - Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution; - Understand customer’s needs and convert it constructive...

  • Customer Support Specialist

    3 days ago

    Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

    **Responsibilities** - Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events; - Follow communication procedures, guidelines and policies; - Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution; - Understand customer’s needs and convert it constructive...

  • Customer Support Specialist

    3 days ago

    Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

    **Responsibilities** - Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events; - Follow communication procedures, guidelines and policies; - Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution; - Understand customer’s needs and convert it constructive...

  • Customer Support

    3 days ago

    Downtown Core, Singapore AVALLIS FINANCIAL PTE. LTD. Full time $40,000 - $60,000 per year

    Key ResponsibilitiesHandle client inquiries about policiesCoordinate with insurers and clients regarding policy and renewal mattersProvide administrative support to the teamRequirementsMinimum Diploma qualification in any disciplineCandidates with at least 2 years of relevant experience will have an added advantageCandidates with the required Insurance...

  • Customer Success Manager

    2 weeks ago

    Downtown Core, Singapore SoftwareOne Full time

    The role: Roles & Responsibilities: - Assist Account Manager to develop an overall account plan to maximize opportunities and generate sales activity and gross profit attainment. - Oversee and coordinate end-to-end service delivery for strategic accounts by working with the Inside Sales (locally in subsidiary and/or GSDC) and the Procurement Specialists...

  • Customer Success Manager

    1 day ago

    Downtown Core, Singapore RIDA GLOBAL Full time

    **About Rida** Are you passionate about using technology to help decarbonize city logistics? Do you want to be part of a fast-growing AI startup that is revolutionising the way businesses manage their delivery processes in a way that reduces emissions and helps protect the environment? If so, we want you on our team! At our AI logistics startup, you'll...

  • Customer Support Executive

    3 days ago

    Downtown Core, Singapore YTG Full time

    **Job Details** - Assist clients with onboarding and provide ongoing support - Maintain accurate client records and update internal systems - Collaborate with teams to ensure timely service delivery - Help collect client feedback and report insights **Requirements**: - Local Polytechnic Diploma/Degree qualification - Experience in customer service, client...