Customer Success Manager

1 week ago


Downtown Core, Singapore RIDA GLOBAL Full time

**About Rida**

Are you passionate about using technology to help decarbonize city logistics? Do you want to be part of a fast-growing AI startup that is revolutionising the way businesses manage their delivery processes in a way that reduces emissions and helps protect the environment? If so, we want you on our team

At our AI logistics startup, you'll have the opportunity to work with a talented and dedicated team of engineers, developers, and logistics professionals who are committed to using cutting-edge technology to improve the delivery experience for merchants and customers alike, while also reducing the carbon footprint of city logistics.

**Responsibilities**:

- Managing customer relationships, including identifying and addressing customer needs and concerns.
- Working with internal teams, such as sales, support, and product, to ensure that customer needs are met.
- Resolving issues or problems that arise for customers in a timely and professional manner.
- Gathering and analyzing data on customer behavior and preferences to inform product and service improvements.
- Providing regular updates to customers on the status of their accounts or projects.
- Developing and implementing strategies to retain and grow customer relationships.
- Identifying opportunities to upsell or cross-sell products or services to customers.

**Requirements**:

- Strong communication and interpersonal skills
- Organized, detail-oriented, and able to work effectively in a team environment
- Experience in customer service or account management is highly preferred

**Salary**: $3,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Work Location: One location



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