Senior Client Success Manager

1 week ago

Downtown Core, Singapore Spiralytics Full time

**Job Summary**:
The Senior Client Success Manager leads high-value client accounts and helps drive overall team performance. In addition to direct account management, this role provides strategic insight, coaching to junior team members, and helps optimize client success processes and best practices.

**Key Responsibilities**:

- Manage a portfolio of key or high-value clients with complex needs and strategic impact.
- Lead strategic planning sessions, reporting presentations, and performance reviews with clients.
- Partner with the Head of CSM to refine internal frameworks, client success processes, and reporting systems.
- Provide mentorship and onboarding support to junior Client Success Executives and Managers.
- Collaborate cross-functionally with internal teams (e.g. SEO, SEM and Display, Creative, Content, Web Dev, Online PR) to ensure execution aligns with client strategy.
- Identify opportunities for service expansion and support strategic upsell efforts.
- Develop and implement customer success strategies to ensure client satisfaction and retention, tailoring approaches to individual client needs and industry trends.
- Manage and resolve complex customer issues and escalations, ensuring timely and effective solutions that enhance customer satisfaction
- Establish and maintain strong relationships with key stakeholders within client organizations to understand their business needs and objectives.
- Analyze customer data and feedback to identify trends, issues, and opportunities for improvement, and report findings to the Head of CSM and relevant departments.
- Conduct regular business reviews with clients to assess the value delivered by the company’s services, identify upsell or cross-sell opportunities, and secure contract renewals

**Qualifications**:
**Education**:

- Bachelor’s degree in Marketing, Business Administration, Advertising, Communication Arts or any related field.

**Experience**:

- 5+ years of client success, account management, or strategic project leadership experience.
- Experience managing complex accounts and/or enterprise-level clients.

**Skills and Competencies**:

- Strong leadership and mentoring skills.
- Advanced communication and relationship-building capabilities.
- Ability to analyze metrics and turn insights into action.
- Experience in digital marketing, creative agencies, or similar service industries.
- Proficiency in using CRM and project management tools (e.g., HubSpot) is a plus.

**Working Conditions**:

- Work Location: Makati City / Remote
- Work Schedule: Monday-Friday, Flexible Work Schedule

  • Client Success Manager

    1 week ago

    Downtown Core, Singapore Spiralytics Full time

    **Job Summary**: The Client Success Manager is responsible for growing our clients’ businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty,...

  • Client Success Executive

    24 hours ago

    Downtown Core, Singapore Spiralytics Full time

    **Job Specification**: The Client Success Executive is responsible for growing our clients’ businesses as if they are your own. You will become an expert in online performance marketing, and manage up to 10 people across various disciplines working on each client’s behalf. You make sure that the ideas and optimizations that are proposed and implemented...

  • Client Success Executive

    2 weeks ago

    Downtown Core, Singapore Happiness Initiative Pte Ltd Full time $30,000 - $52,000 per year

    Client Success ExecutiveWe're looking for a Client Success Executive who's passionate about making a difference — and loves turning conversations into partnerships. This role is key to helping us grow our impact in workplaces by managing client relationships and driving sales for our well-being programmes and products.You'll be the bridge between us and...

  • Client Success

    24 hours ago

    Downtown Core, Singapore iLex Full time

    **About us** iLex is a next-gen B2B SaaS fintech start-up with operations in Singapore, Hong Kong, London, and Sophia Antipolis. iLex integrates on a single platform access to global loan markets and a large network of investors, primary and secondary deal sites, advanced investor intelligence for banks, debt advisors and institutional lenders. iLex’s...

  • Senior Manager

    1 week ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: Senior Manager - Client Services, Health Solutions **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and...

  • Assistant Director, Client Success Management

    1 week ago

    Downtown Core, Singapore Moody's Full time

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **Skills and Competencies** - Minimum...

  • Assistant Director, Client Success Management

    1 week ago

    Downtown Core, Singapore Moody's Full time

    **Location(s)**: - 6 Shenton Way, #14-08, OUE Downtown 2, Singapore, 68809, SG **Line Of Business**: Insurance(INSURANCE) **Job Category**: - Sales & Marketing **Experience Level**: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment...

  • Senior Client Service Executive

    1 week ago

    Downtown Core, Singapore cue group Full time

    **The Role** We are looking to hire a Senior Client Executive to be part of our Client Management Team. In this team, you will be one of the key day-to-day drivers of the value we deliver, bringing together our creative, technical, and strategic departments for our clients.From project to stakeholder management (internal and external) across digital and...

  • Senior Broker, Client Advisory and Growth, Financial Lines

    2 weeks ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Senior Broker, Client Advisory and Growth, Financial Lines** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our...

  • Manager/senior Manager

    2 weeks ago

    Downtown Core, Singapore Sia Partners Full time

    Company Description Sia Partners is a next-generation consulting firm focused on delivering superior value and tangible results to its clients as they navigate the digital revolution. Our global footprint and expertise in more than 40 sectors and services allow us to enhance our clients’ businesses worldwide. We guide their projects and initiatives in...