Assistant Director, Client Success Management

1 week ago


Downtown Core, Singapore Moody's Full time

**Location(s)**:

- 6 Shenton Way, #14-08, OUE Downtown 2, Singapore, 68809, SG

**Line Of Business**: Insurance(INSURANCE)

**Job Category**:

- Sales & Marketing

**Experience Level**: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

**Skills and Competencies**
- Minimum 5-year experience in insurance, software service, analytics or related fields
- Excellent client facing skills required - must be able to relay complex and often technical concepts to broad audiences
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Knowledge of catastrophe Modeling is a plus
- Fluency in Chinese is an added advantage to work with regions where coordination may be needed in local language.

**Education**
- Bachelor’s degree in any discipline with a strong academic track record
- Degrees in actuarial, natural sciences and engineering preferred

**Responsibilities**

Essential job functions:

- Act as a strong client advocate, while maintaining business priorities
- Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
- Support sales team on execution of account strategy
- Support account renewal and cancellation mitigation activities
- Proactively identify and improve upon areas of client dissatisfaction
- Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets Moodys standards
- Support event response outreach and on-going support
- Support change management activities for updated product and model releases
- Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team

**About the team**
Moody’s Insurance Solution is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Moody’s Catastrophe models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.



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