Customer Success Manager

2 weeks ago

Downtown Core, Singapore Bannerflow Full time

**Why join us?**

We live by our values of Passion, Collaboration, and Challenge. Bannerflow is on an exciting growth journey, with a new majority owner driving our scale into new markets. Joining us now means becoming part of a transformational journey where you can have a real impact. As a member of the Bannerflow crew, you'll get the chance to work with a creative, enabling, and advanced product within a 100% cloud-based architecture. You’ll also have the opportunity to travel to our customers, gaining valuable insights and strengthening relationships firsthand. Our leadership is highly committed to your development, with extensive training to ensure you receive the best coaching and guidance in your role. With an office in Singapore, we prioritize an on-site-first mindset, with the flexibility to adapt as needed.

**About Bannerflow**:
Bannerflow is a hyper-growth company and one of Europe's most exciting SaaS companies. Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world. This breaks down to a massive 20,000 requests and 1 GB of data transfer - per second, on average, constantly We allow enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale. Our mission is to become the most user-friendly platform for creative automation, for display and social advertising channels. To be able to deliver this, we have to stay on the front line of technical development and always keep up with the latest tools and technologies.

We advocate and work along with an agile architecture without hierarchy and bureaucracy where we work in small autonomous and cross-functional feature teams. We are a Creative Management platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks and changing the game by removing the mystery of digital marketing. We simplify complexity, challenge the status quo and as a result, we have the happiest customers in the world.

Today, we have a renowned platform - we are a category leader within Creative Management Platforms and we are proud of it.

**Key Responsibilities**
- Facilitate a smooth onboarding experience for new customers.
- Drive increased usage and engagement with the Bannerflow platform.
- Lead key customer projects, collaborating with stakeholders to deliver success.
- Conduct regular reviews to assess and enhance customer satisfaction.
- Maintain and improve satisfaction levels across your customer portfolio.
- Achieve revenue growth through retention and upsell initiatives.

**Skills and Competencies**
- 3+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
- Proven ability to manage and complete customer projects effectively.
- Strong skills in building and maintaining relationships with customers.
Excellent verbal and written communication skills in English. Any additional APAC language is a bonus.
- Ability to analyze and report on customer data to drive insights.
- Proficient in upselling and negotiating with customers.
- Demonstrates initiative to drive customer success.
- Prioritizes and meets the needs of customers. Effective in quickly resolving issues.
- Flexible and responsive to changing customer and business needs.
- Strong understanding of business principles to drive growth.
- Humble, grounded, and collaborative attitude.

**Application**:

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