
Customer Support Specialist
2 weeks ago
**Responsibilities**
- Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;
- Follow communication procedures, guidelines and policies;
- Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;
- Understand customer’s needs and convert it constructive feedback to management;
- Continuously seek improvement to enhance team’s performance and work efficiency;
- Go the extra mile to engage customers.
**Requirements**:
- Diploma/Degree in any discipline;
- Fresh Graduate are welcome
- Knowledge in Helpdesk management tools and reporting;
- Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;
- Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking counterparts (is a plus):
- Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.
**Working at BitMart**
- Do something meaningful; Be a part of the future of finance technology and exciting industry
- Fast moving, challenging and unique business problems
- International work environment and diverse organisation
- Great career development opportunities in a fast-growing company
- Competitive remuneration package
- Potential to have career growth in other business unit
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: $2,600.00 - $3,200.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Professional development
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
COVID-19 considerations:
Yes, according to MOM guidelines
**Education**:
- Local Polytechnic Diploma (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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