Entry-level) Customer Support Associate

2 weeks ago


Downtown Core, Singapore NCA Full time

**Employment Type**: Full-time

**Responsibilities**:

- Assist with order processing and tracking
- Resolve issues related to billing, delivery, and product questions
- Maintain records of customer interactions
- Collaborate with internal teams to resolve issues efficiently
- Escalate unresolved queries to senior team members
- Provide feedback to improve customer service processes

**Requirements**:

- At least a polytechnic graduate in Business, Communications, or related field
- Excellent written and spoken English
- Strong problem-solving abilities
- Familiar with CRM tools and ticketing systems
- Able to multitask in a fast-paced environment
- Patient, empathetic, and customer-focused
- Eager to learn and grow within the customer service field

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $5,100.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development
- Unlimited paid time off
- Work from home

Schedule:

- Early shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Commission pay
- Performance bonus

Work Location: In person



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