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Customer Service Associate

3 weeks ago

Downtown Core, Singapore Cytiva Full time

**Bring more to life.**

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Associate is responsible for administrative support for the order Fulfillment process, Demo eqpt Management, Data and reporting management to ensure Compliance requirement.

This position reports to the Senior Manager, ASEAN Customer Service and is part of the Customer Service Department located in Harbourfront Center and will be an on-site role in Singapore. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

**What you will do**:

- ** Customer Queries Management**
Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution and customer satisfaction.
- ** New Account Onboarding Management**
Coordinate the onboarding process for new customer accounts prior to order booking, ensuring all documentation and system entries are complete and accurate.
- ** Demo Equipment Management and Logistics Planning**
Manage Demo system, oversee the scheduling, tracking, and logistics of demo equipment, ensuring timely delivery and return in alignment with customer needs and internal processes.
- ** KPI Management**
Monitor and report on key performance indicators related to customer service activities, identifying areas for improvement and supporting continuous enhancement initiatives.
- ** Reporting Management**
Prepare and maintain regular reports on customer service metrics, account onboarding status, and demo equipment utilisation to support business insights and decision-making.

**Who you are**:

- _ Diploma education_
- _ At least 3-5 years of administrative Customer Service and Logistic Coordination experience_
- _ Fluent in English and written skill_
- _ Proficient in Microsoft (Excel, Work, PowerPoint)_
- _ Experience with report Management_

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.