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Customer Experience Associate

2 weeks ago

Downtown Core, Singapore JCO Management Pte Ltd Full time $2,000 - $30,000 per year

We're looking for a people-focused Customer Experience Associate to enhance the overall customer journey and ensure every interaction leaves a positive impression.

Responsibilities

  • Welcome and engage customers through various channels (in-person, phone, online)
  • Gather feedback and suggest improvements to enhance service quality
  • Assist in resolving customer concerns with empathy and efficiency
  • Support loyalty programs and engagement campaigns
  • Collaborate with teams to improve processes and customer touchpoints

Requirements

  • Diploma/Degree in Business, Marketing or related field
  • Strong interpersonal and listening skills
  • Problem-solving mindset with a customer-first attitude
  • Organised, adaptable and able to work in fast-paced environments
  • Prior customer service or retail experience is advantageous

Benefits

  • Training on service excellence and communication skills
  • Opportunities for promotion into supervisory roles
  • Fun, dynamic team with supportive leaders
  • Incentives for outstanding service performance

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Work Location: In person