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Customer Service Support

3 weeks ago

Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

**About the Role - Job Description**

The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer’s profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.

**Language Requirement**:

- Professional in dual-languages EN-CN

**Working Hours**: 5 days’ work week

**Requirements**:

- **Must be authorized to work in Singapore without sponsorship.**_
- At least Diploma in any fields.
- Good knowledge of Microsoft Excel.
- Quick learner who has high adaptability and is comfortable with tight deadlines and pressure
- Willing to work rotating shifts, weekends and Public Holidays

**Responsibilities**:

- Develop expertise on our product and internal software to help our customers efficiently.
- Coordinate within internal parties to ensure customers’ enquiries are promptly and accurately addressed.
- Provide customers’ feedback to respective business partners to improve customer experience.
- Ensure proper documentation of new customers and operational processes/workflows.
- Reconciliation customer payments in different third-party’s systems.
- Generate customer withdrawals in the internal system.
- Provide support to sales to clarify any customer’s enquiries pertaining to the payments, and or outstanding issues.
- Work with functional groups and IT to improve the settlement processes.
- Maintain happiness and positivity in every customer and team interaction

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $2,400.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Monday to Friday
- Shift system

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person