Customer Service Representative

3 days ago


Downtown Core, Singapore FUNFLY Full time

**Complaint Management**: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
- **Feedback Consolidation**: Collect, organize, and analyze player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
- **Documentation and Reporting**: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

**Requirements**:

- At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
- A genuine interest in gaming and a desire to support the gaming community.
- Fluency in English and basic Mandarin for effective communication with regional customers.
- Ability to read and type in English, Simplified Chinese, and Traditional Chinese is essential.
- Strong business understanding, logical thinking, communication, and teamwork skills.

**Work Schedules**:

- 4 Weekdays + 1 Weekend
- 9.30am - 6.30pm

Pay: $2,600.00 - $3,200.00 per month

**Benefits**:

- Dental insurance
- Food allowance
- Health insurance
- Professional development

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- 13th month salary
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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