Guest Service Representative

**About C.O.T.U**:
C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.

**Role Overview**:
The **Guest Service Representative i**s responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.

**Key Responsibilities**:

- **Guest Reception**: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
- **Order Management**: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
- **Guest Inquiries and Service**: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
- **Issue Resolution**: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
- **Coordination with Service Staff**: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
- **Upselling**: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
- **Event Support**: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
- **Feedback Collection**: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
- **Billing & Payment**: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

**Requirements**:

- **Experience**: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting.
- **Customer Service Skills**: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.
- **Communication**: Strong verbal communication skills to interact effectively with guests, service staff, and management.
- **Problem-Solving**: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.
- **Multitasking**: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
- **Attention to Detail**: High attention to detail when taking orders, handling payments, and managing guest requests.
- **Teamwork**: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.

**Perks**:

- Career Growth Opportunities
- Attractive Salary package
- Company Performance Incentives (quarterly)
- Outpatient & Hospitalisation benefits
- Staff meals & late night transport
- Staff discount across all venues
- Birthday Treat (Ang pow+ Extra day off)

**Job Types**: Full-time, Permanent

Pay: $1,800.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Food allowance

Schedule:

- Day shift
- Late shift
- Night shift
- Shift system
- Weekend availability

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person