Guest Service Representative

**Singaporean and S-Visa/S-Pass holders only.**

**SUMMARY**:Under general supervision of the Managing Director, the Guest Service Representative, assists guests with maintenance and specialty requests, as well as apartment deficiencies.

**REPRESENTATIVE DUTIES**: (Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).
- Providing reservations support to the Client Services Counselor / Inside Sales.
- Acting as a primary point of contact for the guest to ensure complete satisfaction with their accommodations.
- Preparing and sending contracts, reservation confirmation and arrival instructions to the guest.
- Responds to guest service and/or maintenance requests and works with properties to ensure timely and accurate resolution of issue. Follow up with guest pot resolution.
- Sending, receiving and monitoring guest satisfaction surveys.
- Auditing reservation files to ensure data is entered accurately - arrival/departure, rate, margin, proper files are attached, etc.
- Developing positive property relationships and communicating regularly with the properties ensuring that potential problems are avoided.
- Other duties as assigned.

**JOB REQUIREMENTS**:

- Proficient in usage Microsoft Suite.
- Excellent communication skills while able to build rapport and maintain working relationships while delivering a high standard for service.
- Solves a variety of problems involving several concrete variables in standardized situations.
- Critical and analytical thinking with attention to detail and high accuracy
- Delivers service with a smile. Actively communicates and seeks to develop solid working relationships with a variety of people
- Is comfortable working on several projects simultaneously and yet is well organized at all times.
- Negotiates and resolves issues and problems related to guest issues while aware and sensitive to errors and mistakes that can occur and minimizes them.
- Maintains a high level of positive self-confidence whilst either working independently and/or within group setting.
- Capable of concentrating on details for extended periods of time.

**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed in this document are the minimum qualifications required in order to successfully be considered and hired for the position.

**LANGUAGE SKILLS**:
Excellent written and verbal communication skills (ability to communicate with all levels of the organization). Ability to read, write, hear, and speak in English.

**EDUCATION**:
High School diploma or equivalent is required

**EXPERIENCE**:
6 months to 1 year of customer service, preferably in Corporate Housing industry

**PHYSICAL DEMANDS, ABILITIES & WORK ENVIRONMENT**:
The physical demands and the work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job, and must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**PHYSICAL ABILITIES**:
Hearing and speaking to exchange information in person and on the telephone; seeing to read, prepare and proofread documents; sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist and reaching overhead, above the shoulders and horizontally to retrieve and store files and supplies; may lift and move boxes of testing materials in the receiving, storing, sorting and distribution process weighting up to 25 lbs.

**WORKING CONDITIONS**:
Generally works in a moderately quiet office environment with constant interruptions.

**Job Types**: Full-time, Permanent

**Benefits**:

- Medical
- Dental
- Vision
- Annual Leave Benefits
- Company Discount

Schedule:

- Day Shift
- Monday to Friday

Supplemental pay types:

- 13th month salary

COVID-19 considerations:
All employees are required to attend the COVID-19 Work Place Protocols training.

**Experience**:

- Hospitality: 1 year (preferred)

Pay: $3,000.00 - $3,300.00 per month

**Benefits**:

- Dental insurance
- Employee assistance programme
- Employee discount
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday