
Customer Service Representative
8 hours ago
Are you a people-person with a passion for solving problems and creating positive experiences? Join us as a **Customer Service Representative** and be the friendly, helpful voice our clients can count on every day.
**Key Responsibilities**
- Provide accurate information about products, services and policies
- Resolve customer complaints or issues efficiently while maintaining service quality
- Escalate complex cases to relevant departments when necessary
- Record and update customer interactions in the system (CRM)
- Follow up with customers to ensure satisfaction and issue resolution
- Support service improvement initiatives and share customer feedback internally
**What You Bring**
- Diploma or equivalent education; fresh grads are welcome
- Strong communication and interpersonal skills
- Patience, empathy, and a solution-oriented mindset
- Basic computer skills and ability to learn new systems quickly
- Ability to stay calm under pressure and multitask effectively
**What You’ll Gain**
- 0-2 years of experience in customer service, retail, call centre or client support roles
- Hands-on experience dealing with real customer needs and scenarios
- Development of soft skills like communication, problem-solving and empathy
- Career progression paths into client servicing, sales or operations
- Supportive team environment and regular training sessions
**Be the reason someone smiles today.**
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $2,500.00 - $3,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Work Location: In person
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