Customer Support Agent

**ABOUT JANIO** Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe. Through Janio, we strive to create a truly...

**JOB DESCRIPTION** Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment. As a Product Solutions Director in Regional Agent Specialist team, you are an...

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people...

As the Senior Business Development Manger, GI Agents, you will be a key member in the digital insurance team working closely with both internal and external stakeholders in the digital insurance office to support the growth strategies of the entity. **Responsibilities**: - Establish and maintain positive relationship with network of GI Agents through...

**About CarbonCopies AI**: CarbonCopies AI is a pre-seed B2B SaaS startup focused on enhancing productivity through agentic AI that mimics user segments to test, validate, and optimize the consumer journey. We're on a mission to create the next generation of productivity tools that streamline workflows and optimize conversion. **The Challenge**: -...

About uTrada Limited uTrada Limited is a reputable forex brokerage that provides a range of financial services, including prime broker solution, liquidity solution, and copy trading solution. uTrada Limited has been operating in the forex market for several years and has earned a solid reputation as a reliable and trustworthy broker. What You Will Do At...

**About Rida** Rida is a cutting-edge AI-powered delivery operating system that is revolutionizing the way businesses manage their logistics. Its advanced AI algorithms and real-time delivery optimization capabilities automate processes, reduce costs, and decrease the number of delivery vehicles on the road by 20%, resulting in a decrease in carbon...

**Location**: Suntec/Raffles, Singapore **Employment Type**: 12-Month Contract **Salary**: Up to SGD $3,000/month (depending on experience) **About the Role** **Key Responsibilities** - Provide first call resolution to users who called into our hotline which is public facing, advising on issues - Handle inbound calls from the public, providing accurate...

**Position Overview**: **Key Responsibilities**: - Provide personalized service to customers over the telephone, addressing inquiries related to banking products, accounts, and services in an effective and efficient manner. - Listen actively to customers' needs and concerns, demonstrating empathy and understanding throughout the interaction. - Consistently...

Coaching, support and train the mentors to improve the handling time of escalated cases by further optimizing process and improving the overall knowledge of the team. - Responsible for monitoring and improving the quality of the interactions as perceived by the customers by simplifying processes where possible. - Identifying misconduct and managing escalated...