IT Helpdesk

**Location**: Suntec/Raffles, Singapore

**Employment Type**: 12-Month Contract

**Salary**: Up to SGD $3,000/month (depending on experience)

**About the Role**

**Key Responsibilities**
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Handle inbound calls from the public, providing accurate and timely assistance.
- Resolve issues on the first call whenever possible, or escalate as necessary.
- Liaise with internal support and product teams for issue resolution.
- Perform outbound calls to users requesting callbacks.
- Document, track, and follow up on all cases according to procedures.

**Requirements**:

- Minimum **O Level** qualification.
- Prior **inbound & outbound call experience** preferred.
- Has a basic IT support background
- Strong problem-solving and communication skills.
- Ability to remain calm and professional under pressure.
- Willingness to work on **rotating shifts, weekends, and public holidays**.

**Work Schedule**
- 44 hours/week, 5.5 days.
- Rotating shifts:

- 6:45 AM - 3:45 PM
- 8:00 AM - 5:00 PM
- 9:00 AM - 6:00 PM
- 11:00 AM - 8:00 PM
- 12:45 PM - 10:45 PM
- Public Holiday allowance: SGD $100 per PH worked.

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**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to $3,000.00 per month

Work Location: In person