Customer Service Executive

2 weeks ago


Downtown Core, Singapore AJ Walter Aviation Full time

**_Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?_**

**_ Come and join AJW Aviation Singapore as a Customer Service Executive._**

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour or Parts, Sales, and Support teams, you will manage and support our customers, maintain and develop long-term relationships, and deliver world-class services.

**What you will be doing**
- Management of Customer requirements
- Coordinating customer orders
- Negotiating and procuring parts
- Interface with other departments to facilitate on-time delivery
- Credit Note and Query Invoice follow up
- Day-to-day customer communication and interface
- Coordinate contractual review meetings with the customer base.
- Management of operational performance data against contractual targets
- Exceeding Customer Expectations and Company Standards
- Creation & updating of Customer Procedure Sheets
- Monitor and ensure a satisfactory response to any customer query received including escalation as required and regular feedback.

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements.
- Sales and excellent customer service experience
- Previous experience built up within the aerospace industru
- Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
- You'll be attentive to detail, ensuring that our customers receive the right information the first time
- Self-motivated and able to work within a fast-paced environment
- You'll enjoy solving problems, sometimes ones that require input from team members
- Proven ability to solve problems promptly and effectively, generally customer related
- You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
- Confident communication skills



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