IT Helpdesk Technician

Who we are:
In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.
We’re not here to play it safe.
We’re here to change the world.

**About the team**

Join the Internal IT Team that enables other Mambuvians to achieve their goals by providing them support on their day-to-day tasks and enables the growth of Mambu. You will be responsible with: setup and support of Identity management, procurement and setup of office IT hardware, desktop support, access provisioning and guidance into the different tools at their disposal transversely across all sectors of the business.

What youâll do:

- You will take care of remote troubleshooting through diagnostic techniques.
- You will provide first level IT support (access, passwords, filter requests etc.).
- You will direct unresolved issues to the next level of support personnel.
- You will support the local IT Specialists with daily tasks by providing accurate information on IT services, tools and procedures.
- You will manage document events, problems and their resolution in tickets.
- You will ensure hardware, software and services user support.
- You will introduce users to the IT Tools (on-boarding).
- You will identify and suggest possible improvements on procedures and solutions.
- You have experience in configuring Android & iPhones mobile devices.
- You will monitor and respond effectively and quickly to requests received via the IT Helpdesk.

What youâll bring:
**Your experience includes**:

- A minimum of 2-3 years proven experience as a Help Desk Technician or other remote support role
- BSc/BA in IT, Computer Science or relevant field or equivalent work experience
- Excellent English skills
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- In depth knowledge of Mac OS and Apple Hardware
- Tech savvy with working knowledge of IT equipment, hardware and software
- Information Security and compliance awareness

**Your colleagues would say**:

- You are a strong relationship builder, you are transparent & honest and understand a consultative approach.
- You are a logical thinker, good analytical and problem solving skills.
- You have a team-player mindset and a positive attitude towards colleagues and clients all across the world - even in challenging project phases.

**Mambu’s future**
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

**Your future**
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.

To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn

To experience more of the Mambu culture in action, you can follow us on Facebook or Instagram or YouTube
- For more details regarding our global career opportunities, please visit Career Site_
- As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._
- #LI-Remote tag_