IT Helpdesk Manager

1 week ago

Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

**Job description**:
**IT Helpdesk Manager
We are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.

**Responsibilities**:

- Managing and supporting a team of help desk technicians.
- Establish and implement ITIL standards.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved promptly.
- Making recommendations to improve operational efficiency.
- Configuring and maintaining a help desk ticketing software
- Foster positive end-user relationships and drive customer satisfaction.
- Promote continuous improvement of Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
- Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
- Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s).
- Successful delivery of services and projects supporting the business on time and within budget.
- Define team goals and lead staff to achieve desired results while being accountable for team performance.

**Requirements**:

- Minimum Diploma in computer science, information technology, or a related field.
- ITIL Foundations Course and/or Certification
- Minimum of 3 years of professional or technical experience in IT with a strong background in customer service.
- Minimum of 2 years management experience as an IT Helpdesk, Service Desk Manager, or related technical support role that demonstrates proficiency in leadership techniques and management of resources.
- Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft 365
- Basic networking knowledge to support desktop issues
- Experience with SQL server and basic systems administration.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Excellent interpersonal and conflict management skills.
- Strong customer service skills.

**Contract Type**: 12 Months
**Salary**: SGD4,500 to SGD6,500
**Location**: Tai Seng
**Working Hours**: Office Hours Mon to Fri 8:30 am to 6 pm
**Commencement**: Immediate

  • Helpdesk Manager

    7 days ago

    Singapore ASIAN DOLLS Full time

    **Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...

  • Helpdesk Coordinator

    1 week ago

    Singapore beBee Careers Full time

    Helpdesk Coordinator PositionThe Helpdesk Coordinator will play a critical role in ensuring the smooth operation of our IT systems. Responsibilities include managing user queries, incidents, and requests, as well as identifying and escalating complex technical issues.

  • Helpdesk Ops Support Executive

    1 week ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

  • Helpdesk Support Technician

    2 weeks ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Job Highlights 1) We aim for work-life balance. 2) Empathic, Efficient, and Productive company culture. 3) Recognition through incentives. 4) Transport during working hours claimable 5) AWS, Medical and Dental, Annual Health screening benefits 6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm. 7) Additional incentives for ad hoc roles What we...

  • Helpdesk Team Lead

    1 week ago

    Singapore beBee Careers Full time

    Job OverviewThis role requires a highly experienced IT professional to oversee the helpdesk system and manage a team of IT staff. The ideal candidate must have strong leadership and technical skills.Main Responsibilities:Manage the helpdesk system, including ticketing, resolution, and communication.Supervise a team of IT helpdesk staff and outsourced...

  • IT Helpdesk Specialist

    2 weeks ago

    Singapore Acronis Full time

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a IT Helpdesk Specialist who is ready to join us in creating a...

  • Senior Helpdesk Assistant

    2 weeks ago

    Singapore beBee Careers Full time

    Senior Helpdesk AssistantThis role requires an individual with excellent technical skills, particularly in ticketing systems, asset tracking, and hardware management. As a senior helpdesk assistant, you will provide top-notch support for offsite meetings and cross-site helpdesk operations.

  • Helpdesk Lead

    4 hours ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Location at HPTC commonwealth - Shift allowance of $150 monthly - O levels and above 1 - Customer Experience Management 2 - Customer Service Management - 24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am...

  • Helpdesk Support Engineer

    3 days ago

    Singapore TALON Full time

    **Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

  • Helpdesk Lead

    1 week ago

    Singapore Infoempregos Full time

    Job Description: Monitor agent's weekly performance using available data. Assist Helpdesk manager in managing day to day operation of Helpdesk. We offer an excellent opportunity for candidates with no experience who are willing to learn and develop in a corporate environment. Requirements: Interest in learning and growing professionally. Good communication...