IT helpdesk

2 days ago

Singapore NOKO GLOBAL Full time $36,000 - $60,000 per year

Headline: IT Helpdesk Support - Join Our Tech-Savvy Team

Body:

Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, [Company Name] is looking for an enthusiastic IT Helpdesk Support Technician to join our team

In this entry-level role, you'll be the first point of contact for our employees experiencing technical issues. You'll provide timely and effective support, ensuring that everyone can stay productive.

What You'll Do:

  • Provide first-level technical support via phone, email, and in-person.
  • Troubleshoot hardware, software, and network issues.
  • Log and track support requests in our ticketing system.
  • Escalate complex issues to senior IT staff.
  • Assist with onboarding new employees and setting up their equipment.
  • Maintain documentation of common issues and solutions.

What You'll Bring:

  • High school diploma or equivalent; Associate's degree in IT or related field is a plus.
  • Basic understanding of computer hardware, software, and networking.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot technical issues independently.
  • Strong organizational skills and attention to detail.
  • A positive attitude and a willingness to learn.

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