
Helpdesk Support
5 days ago
Issue Management: Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents. Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. Serve as the first point of contact for all incidents. Prepare issues statistics for reporting purposes. Prepare daily, weekly, and monthly reports for daily monitoring. Liaise with clients to clarify issues and assign issues to teams for resolution. Track and report on issues resolution. Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability. Working hours can be staggered, with coverage from 8am to 8pm. For example, one person can work from 8am to 5:30pm, and another person can work from 10:30am to 8pm. #J-18808-Ljbffr
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IT Helpdesk Support Jobs in Singapore
5 days ago
Singapore Newspaper WordPress Full timeIT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...
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IT Helpdesk Support
2 weeks ago
Singapore SYSTEMS DESIGN PTE LTD Full timeITE/Higher NITEC in Computer or IT related studies - Fresh Graduates are welcomed to apply - Able to work independently - Working knowledge in Windows and Networking - Provide IT Helpdesk Technical Support - Setup and maintain equipment such as PCs, routers, printers - Replacement of hardware parts if required - Troubleshoot, diagnose and resolve basic...
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Helpdesk Support Specialist
2 weeks ago
Singapore Cognizant Full time**Role Responsibilities**: - Monitor mailbox for incoming support requests and inquiries. - Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact. - Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues. - Monitor and observe system alerts or out...
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L1 Helpdesk Support
2 weeks ago
Singapore AvePoint Full time**Beyond Secure.** **L1 Helpdesk Support**: **Location**: Singapore **Employment Type**: Full-Time **Start Date**: As soon as possible Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a...
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Helpdesk Support Specialist
2 weeks ago
Singapore Cognizant Full time**Role Responsibilities**: - Monitor mailbox for incoming support requests and inquiries. - Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact. - Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues. - Monitor and observe system alerts or out...
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IT Helpdesk Support
2 weeks ago
Singapore TRINITY HR SOLUTIONS PTE. LTD. Full time**Responsibilities: ** - Demonstrate excellent communication skills, both written and spoken - Receives and responds to customer problems, issues, and requests. - Ensure all incidents and service requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed in the Service Desk IT Service Management Tool - Escalate and...
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IT Helpdesk Support
2 weeks ago
Singapore Reeracoen Singapore Pte Ltd Full time【What will you be working on】 - Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods - Prepare service reporting and helpdesk call records with ServiceNow - Resolve enquiries or/and issues, ensuring proper follow-up & case closure - Direct unresolved issues to the next level of support personnel. - Determine the best solution...
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Helpdesk Support Analyst(Contract)
2 weeks ago
Central Singapore TANGSPAC CONSULTING PTE LTD Full time**Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $4,000 - $6,000 Per Month**Date Posted** - 23 hours agoAdditional Details **Job ID** - 118347**Job Views** - 1Roles & Responsibilities Key Skills: IT Helpdesk experience Job Objectives - To manage the technology ticketing impacting bank's businesses across all subsidiaries and...
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L1 Helpdesk Support
5 days ago
Singapore Avepoint Full timeBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...
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Helpdesk Support Engineer
2 weeks ago
Singapore Unison Consulting Pte Ltd Full timeMonitor and respond to system alerts and abnormal behaviours. - Consolidate records for reporting, monitoring, analytics, and audit purposes. - Perform system health checks after changes to ensure stability and prevent issues. - Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure. **Requirements**: -...