Contact Centre Manager

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

As a key member of the Recruit Express Pte Ltd team, the Contact Centre Supervisor will be responsible for leading Contact Center operations. This includes maintaining systematic records, analyzing key metrics to improve efficiency, and investigating complaints.The ideal candidate will possess excellent leadership skills and a minimum of 1-4 years of...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Roles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...

**What the role is** - You will lead the MOH Case Management Contact Centre (CMCC), and be responsible for the strategic planning and execution of the MOH COVID-19 CMCC operations including the management and provision of leadership for the call center’s operations and processes to ensure the continuous improvement of the customer experience. Performance...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

We are hiring a **Sales & Marketing Intern **to deliver day-to-day duties and responsibilities for Bizlink Centre. Reporting Address**:512 Chai Chee Lane, #01-09, Singapore 469028** **Working Hours**: - Monday - Friday: 8.30am to 5.30pm - Allowance is provided for overtime after working hours. - Devise strategy to improve the quality of customer service...

**General Responsibilities**: - Lead end-to-end project delivery and rollout of various transformation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team and regional team. - Own the project plan and delivery accountability and accurate status reporting to...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...

2 years exp **Roles & Responsibilities** **POSITION PURPOSE** The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with...

With a global presence, our company specialises in providing innovative marketing solutions to our clients. Currently, we are seeking dedicated and results-driven Contact Centre Agents to join our team in Singapore. Key Responsibilities: - Conduct outbound calls to existing customers who have shown interest in our client and their offerings. - Generate...

Customer Services Lead, Contact Centre - SME/Commercial Banking Our client, a Digital Bank, is looking for a Customer Services lead to join them. In this role, you will lead the Customer Service team in Singapore and be the accountable service owner for all client service-related activities for the digital bank. We're looking for someone with experience...

Singapore, Singapore, Singapore - Department - CS Contact Centre Team - Job posted on - Feb 05, 2025 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

**Social Media Manager, Contact Centre** **-** **(**2500001K**)** **Key Responsibilities**: - **Team Leadership**: - Manage, mentor, and develop Social Media Executives, providing guidance and support in their day-to-day activities and ensure delivery of set Key Performance Indicators (KPIs) - Foster a collaborative team culture that encourages creativity...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

Family Group: Administration**JOB SUMMARY** - Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. - Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. - Continuously...