Front Desk Officer
3 days ago
**The Role**
**You will be responsible for**:
- Answer front desk phone calls for Papilla Hair Pte Ltd
- Attend to all customers issues and provide accurate, appropriate, and immediate responses, ensuring complete customers satisfaction on the social media platform
- Organize and schedule customers’ appointments
- Acknowledge and greet guests entering and leaving the facility.
- Basic customer registration, financial billing, and cashier.
- Attending to customers' pre & post-consultation enquiries.
- Maintain tidiness of front desk.
- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary
- Administer, record, and maintain customer records and files.
- Performed regular follow-up on the customer to upkeep customer care.
- Always maintain safety standards and cleanliness of the salon.
- Other ad-hoc administrative duties.
**Ideal Profile**
**Requirements**:
- Minimum 2 years experience in a related field
- Service-oriented and positive attitude
- Able to work during retail hours, weekends and public holidays
- Required Skill(s): Fluent in English (Both written & spoken), Experience in Hair Scalp/ Hair Restoration will be an advantage
- Preferably Entry Level specialized in Customer Service or equivalent.
**What's on Offer?**
- Friendly working environment
- A role that offers a breadth of learning opportunities
**About us**
Kelhealth Pte Ltd comprises of Medical Aesthetics Clinics. Plastic Surgery Centres and Medical-spa, hair care branches and Specialist Clinics. We strive to stay at the forefront of aesthetic advancements and are proud of delivering services and procedures of the highest quality.
Papilla Haircare is a specialised hair loss and scalp treatment centre in Singapore that focuses on hair-regrowth therapies and treatments for all kinds of scalp concerns. Our unique selling point is our science-based approach to providing solutions for hair loss issues, with a team of doctors and scientists providing the technology and know-how behind our protocols and programs.
**Ref: V8J9EYO58B
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