Front Desk Officer
4 days ago
**Job Highlights**:
- Career Growth Opportunities
- Friendly Working Environment
- Attractive Salary Package
**Job Description**:
**Responsibilities**
- Answer front desk phone calls for Papilla Hair Pte Ltd in Orchard.
- Attend to all customers issues and provide accurate, appropriate, and immediate responses, ensuring complete customers satisfaction on the social media platform
- Organize and schedule customers’ appointments
- Acknowledge and greet guests entering and leaving the facility.
- Basic customer registration, financial billing, and cashier.
- Attending to customers' pre & post-consultation enquiries.
- Maintain tidiness of front desk.
- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary
- Administer, record, and maintain customer records and files.
- Performed regular follow-ups on the customer to upkeep customer care.
- Always maintain safety standards and cleanliness of the salon.
- Other ad-hoc administrative duties.
**Requirements**:
- Service-oriented and positive attitude
- Able to work during retail hours, weekends and public holidays
- Required Skill(s): Fluent in English (Both written & spoken), Experience in Hair Scalp/ Hair Restoration will be an advantage
- Preferably Entry Level specialized in Customer Service or equivalent.
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