Front Desk Officer

6 days ago

Singapore PENINSULA.EXCELSIOR HOTEL Full time

Front Desk OfficerOccupationFront office AgentJob Description & Requirements Promptly and courteously register guests and assign them rooms Perform check-in / check-out of guests Follow up on messages left by the previous shift Sell postage stamps against cash Send V.I.P list to various departments to keep them informed of arriving V.I.Ps Promptly and courteously handle all reservations requests Update and modify the departure dates of stayovers Check Housekeeping Report and inform Duty Manager of any irregularities Receive mails and parcels on behalf of hotel guests. They must be checked through and distributed Peform room change and rate change procudures Resolve guests's complaints and refer to proper authorities if it is not within abilities to assist Try to sell services to guests and project a good image of the hotel Peform duties which may be assigned from time to time within the scope of duty

Not Specified

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