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Helpdesk Support Engineer
2 weeks ago
Perform L1 Helpdesk Support work consisting of the following scope of work
- Perform L1 investigation for problem report and provide resolution.
- cRoute to L2 or other parties for issues that cannot be resolved by L1.
- Coordinate with L2 and other teams for resolution.
- Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
- Monitor system (batch jobs, server utilization, system alerts etc).
- Support system patches by doing sanity testing after patches.