Current jobs related to Helpdesk Support Engineer - Singapore - Peoplebank Singapore Pte Ltd

  • Helpdesk Support Engineers

    2 weeks ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **Helpdesk Support Engineers for Level 1 Sharepoint!!*** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...

  • Helpdesk Support Engineers

    1 week ago

    Singapore HELIOS SYSTEMS PTE LTD Full time

    **Helpdesk Support Engineers for Level 1 Sharepoint!!** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...

  • Helpdesk Support

    7 days ago

    Singapore J P INFOTEC PTE. LTD. Full time

    **HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

  • Helpdesk Support Specialist

    2 days ago

    Singapore MAIVENPOINT PTE. LTD. Full time

    **Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

  • IT Helpdesk Engineer

    2 days ago

    Singapore B ALLIANCE PRIVATE LIMITED Full time

    We are looking for a IT Helpdesk Technician: Location: Toa Payoh Gross Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT troubleshooting - Log incident and Service Request tickets and assigned to respective party - Follow through ticket incidents till case closure - Able to execute instructions from Lv2...

  • IT Support Helpdesk

    11 hours ago

    Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time

    **1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

  • Helpdesk Support Engineer

    6 days ago

    Singapore Unison Group Full time

    Responsibilities Monitor and respond to system alerts and abnormal behaviours. Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary. Consolidate records for reporting, monitoring, analytics, and audit purposes. Perform system health checks after changes to ensure stability and prevent issues. Manage incident...

  • Helpdesk Engineer

    1 week ago

    Singapore EPERGNE SOLUTIONS PTE. LTD. Full time $104,000 - $130,878 per year

    Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network...

  • IT Helpdesk Engineer

    2 weeks ago

    Singapore RAH TECH PTE. LTD. Full time

    **IT Helpdesk Engineer** You will be responsible for: - Offering responsive L1/L2 IT Support to customers, ensuring timely resolution of technical issues and providing exceptional customer service. - Proactively troubleshooting and administering infrastructure to maintain uninterrupted functionality, minimizing downtime, and optimizing overall system...

  • Software Engineer- Helpdesk Support Engineer

    3 weeks ago

    Singapore RISKDATA CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for Software Engineer- Helpdesk Support Engineer with below requirements;DescriptionMonitor and respond to system alerts and abnormal behaviours. Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary. Consolidate records for reporting, monitoring, analytics, and audit...

Helpdesk Support Engineer

2 weeks ago

Singapore Peoplebank Singapore Pte Ltd Full time $4,000 - $6,000 per year
Job Title: Helpdesk Support Engineer

12 months contract Renewable

Open to Singaporeans Only

Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk). The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.

Key Responsibilities:
  • Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.

  • Offer guidance and advice on common issues or enquiries in a professional and courteous manner.

  • Log, escalate, and track issues that require further support from internal support/product teams.

  • Ensure accurate documentation of each incident or service request in the ticketing system.

  • Perform outbound callback to users who requested follow-up.

  • Respond to customer queries via email and chatbot as assigned by the team leader.

  • Collaborate with internal teams to ensure timely resolution of escalated requests.

  • Maintain a high level of customer satisfaction through effective communication and service delivery.

Requirements:
  • GCE 'O' Level / Diploma in any discipline.

  • At least 1 year of customer service or helpdesk experience preferred.

  • Excellent communication skills in English (spoken and written); other languages a plus.

  • Basic IT knowledge and experience using ticketing systems is an advantage.

  • Strong problem-solving skills and ability to remain calm under pressure.

  • Willing to work in a fast-paced, customer-facing environment.

  • Able to work shift or weekend duties if required.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248