Director Strategic Engagement

2 weeks ago

Singapore Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday is the leading Enterprise Cloud for Finance and Human Resources and we are looking for a talented Director Strategic Product Engagement to join our Office of CHRO Product Strategy team.

About the Role

The Director Strategic Product Engagement will work directly with customers in varying levels of customer lifecycle to help them realize the full value of Workday’s products and solutions to deliver results for their organization. The role requires strong collaboration with Sales, Services, Product Strategy, and Product Management to ensure customer success and customer references. The collaboration will require the role to align and educate Workday customer facing teams as well as implementation partners on how our product teams assess, prioritize and deliver capabilities, including appropriate ways and topics on which to engage with the product organization.

We will look to you to:
- Support and partner with stakeholders across Workday to evangelizing and support product strategy and vision- Lead engagements with customers and prospects to promote and evangelize Workday’s vision and strategy and help customers realize the full potential of their investment with Workday- Partner with Customer Success and Account Teams to guide customers to solutions that increase Workday ROI and best position the customer and Workday for success. Provide guidance when best practices/methodologies aren’t being applied.- Provide feedback and analysis from our field teams, customers, and prospects to help inform Product and Product Strategy of challenges, trends, and key areas of focus- Assist teams in managing customer escalations and challenges to a successful outcome- Provide thought leadership, increase customer value realization, and customer references across the oCHRO suite of products
- At Workday customers come first. You will engage with them frequently and intently and be their advocate within Workday.

About You

If you have:- Excellent communications and influencing skills across all levels of a large organization, as well as with customers, prospects, external partners and key stakeholders.- Established history of successfully managing customer escalations and critical incidents.- Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets.- Team player who will work across the organization and company to continue improving our products and the way we serve our customers- Comfortable working with ambiguity and driving solutions and clarity and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.- Excellent presentation, communication, management, negotiation and organization skills.- Ability to travel up to 35%+.- Fluent in English

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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