Customer Contact Manager

Increasing the focus on training, clearly defining and deploying consistent benchmarks to be utilized - Driving a structured, consistent, best practice approach to training - Ensuring agents are well-trained, & equipped with the required necessary skills to be on-boarded for our Operations. - Increase knowledge and confidence in service handling of our...

We are looking for a highly driven and energetic individual to handle and manage the day-to-day operations for the Commercial Customer Contact Centre. You will play a critical role in managing the customer contact centre and service team. You will work closely with internal stakeholders and outsourced partners to achieve a top-class customer experience,...

Consultants will provide status checks when clients request updates and will work with processing and despatch teams to ensure customer satisfaction. Consultants will perform processing preparation activities when workload allows. Consultants will also be responsible for some internal sales activities in relation to our Special Services...

*** The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. **Job summary** - Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property...

COMPANY DESCRIPTION Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...

Overview You are part of the Device Connectors Sales team, to identify business opportunities and generate profitable sales with the full range of Phoenix Contact products in both new and existing customers. Creating a long-term positive business partnership and achievement of Regional DC Sales goals are ensured through a professional customer engagement....

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

COMPANY DESCRIPTION Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...

Overview Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT...

Responsibilities include: 1. Vendor Contracting Management & Reporting - Support and participate in contract negotiations for new or existing contact center vendors. - Understand and use various contracting models (eg FTE/UTP) to develop reward/penalty system to hold vendors accountable for meeting high performance standards and driving necessary remediation...