Customer Service Exective

1 day ago

Singapore Phoenix Contact (SEA) Pte Ltd Full time

COMPANY DESCRIPTION

Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

DESIGNATION : Customer Service Exective

RESPONSIBILITIES

You will ensure smooth running of jobs orders in complying with customers’ requirements. As a customer first point of contact, you will attend to customers’ enquires promptly and ensure customers’ satisfaction at all times.

**Responsiblities**:

- Execute order processing and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentation procedures.
- Maintain customer focus at all times, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
- Work closely with headquarter to ensure adequate product supply to meet business growth objectives.
- Resolve customer complaints by being the focal person in driving for solutions.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
- Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
- Ensure internal and external customers are serviced promptly, respectfully and accurately.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist Reporting Manger and management with any special projects assigned and provide backup to Reporting Manager when necessary.

QUALIFICATIONS

**Requirement**:

- Degree/Diploma in any discipline with at least 2 years of fulfillment
- Good communication, analytical and problem-solving skills.
- Fluent in English, both written and spoken.
- Pleasant personality with initiative and customer oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently.

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