Customer Service Executive

2 hours ago

Singapore Phoenix Contact (SEA) Pte Ltd Full time

COMPANY DESCRIPTION

Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

DESIGNATION : Customer Service Executive

RESPONSIBILITIES

Being in a customer-centric and service-oriented environment, you will address customers’ issues effectively and achieve customer satisfaction to achieve a positive customer experience. You will be responsible for order processing and fulfilment tasks, as well as analysing customers’ information to improve customer relationships and experiences.

**RESPONSIBILITIES**:

- Attend to customers' requests and queries promptly
- Execute order processing and order fulfilment tasks in a timely manner
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Analyse customer information to improve customer relationships and experience
- Gather customer feedback and provide suggestions on how to improve processes
- Maintain a collaborative relationship with other departments within the company
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Ensure client database is up-to-date
- Record customers' requests and follow-up actions into database system

QUALIFICATIONS
- Diploma/Degree in any discipline with at least 2 years’ experience in order fulfilment
- Fluent in English, both oral and written, with excellent communication skills
- Customer-oriented with a pleasant personality
- Possess good analytical and problem-solving skills
- Disciplined, hardworking and able to perform under pressure
- Willing to take ownership and demonstrates team spirit
- Attention to details, resourceful, and proactive

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