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Euc Engineer L2

2 weeks ago

Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

EUC Engineer L2

**Brief Description**:
**_Responsibilities _**
- Basic help desk resolution and service desk delivery.
- Routine System administrative activities
- Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
- Troubleshooting for Alert logs files, transaction logs and backup logs.
- Troubleshoot End to End User Devices
- Run the backups, recovery errors, respond to the request regarding the restoration of the DB
- Responsible on making backup tapes schedule and changes.
- Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.
- tuning
- Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
- System upgrades/migrations
- Making sure Inventory is updated.
- Escalates the problem to next level/Vendor.
- Good working experience in iOS devices ( iPad, MacBook, & iMac )

**_Requirements _**
- Higher Nitec and above in Information Technology or related field
- Provide IT technical service desk and onsite support for end-user services
- Support desktops, notebooks, printers and other hardware components.

**Contract Type**: 12 Months (Renewal)
**Salary**: SGD2,800 to SGD3,500
**Location**: East Coast, Punggol
**Working Hours**:
i. Mon - Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon - Fri 10:00 am to 7:00 pm (onsite)
**Commencement**: Immediate

**Job Types**: Full-time, Contract

Contract length: 12 months

**Salary**: $2,800.00 - $3,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person