Support Engineer

1 week ago

Central Singapore Intellect Minds Pte Ltd Full time

_**Key Responsibilities**_

**1. Technical Support**
- Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
- Perform administration/maintenance and works toward continuous optimization of systems performance
- Standby with on-call availability with varied shifts including nights, weekends and holidays.
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

**2. Cross group collaboration**
- Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed

**Qualifications/Experience/Knowledge**
- Diploma/Degree or other equivalent
- At least 5 years of experience
- At least 3 years of EUC support experience
- At least 2 years of devices implementation/migration/support experience
- Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
- Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
- Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
- Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
- Comprehensive knowledge of end point security, remediation and imaging
- Understanding of Cloud - O365 and Device Management tools like Intune, Azure AD, profile setups
- Understanding knowledge of network and security
- Possess strong problem-solving skills and able to prioritise and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- ITIL certification will be an added advantage

**Salary**: $3,000.00 - $4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Weekend availability

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