Customer Relationship Management

1 week ago


Singapore SOCIAL ROOM CONCEPTS PTE. LTD. Full time

**Responsibilities**:

- Ensure that member lifecycle campaigns are developed and executed effectively in order to build and maintain strong member loyalty and achieve CRM KPIs (e.g. member acquisition, retention, reactivation, etc.).
- Establishing and maintaining profitable relationships with key customers.
- Develop, implement, and monitor new outreach initiatives, including customer target lists, results, and performance metrics).
- Work with new and existing partners to improve on existing working relations and to maximize partnership opportunities.
- Recommends possible action plans to Directors or General Manager.
- Ensures agreed action plans are developed to achieve short and long-term CRM objectives.
- Improves customer service by identifying possible trends and repeat complaints.
- Identifies possible strengths and weaknesses in customers.
- Coordinates (internal) customer complaints process.
- Conducts SWOT analysis of all current CRM activities.
- Maintain database with accurate customer and prospect data captured by relevant staff.
- Serves as a point of contact for both internal and external partners.
- Develop client relationships by managing client gifting and customer experiences in-store.
- Establish a consistent flow of information between outlets and CRM teams regarding customer relations
- Maintaining customer awareness of the latest events and products to boost sales.
- The resolution of customer complaints as quickly and efficiently as possible.
- Increasing customer loyalty by upselling and cross-selling.
- Identifying your competitors and strategizing accordingly.

**Requirements**:

- Provide creative problem solving - first by independently and proactively
- Impeccable interpersonal skills and high attention to detail
- Ability to work autonomously and without direction
- Excellent interpersonal and communication skills
- Has dealt with highly sensitive issues and strictly confidential matters
- Experience in providing, overseeing, or coordinating administrative duties
- Has “can do” attitude to enthusiastically solve problems
- Experience using computers for a variety of tasks
- Knowledge of file management, transcription, and other administrative procedures
- Ability to work on tight deadlines



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