Senior Officer, Guest Services

1 day ago

Singapore GWC SERVICED APARTMENTS PTE. LTD. Full time

**This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.
**Responsibilities**:
Administration duties:

- Assist to verify monthly tax invoices received from vendors.
- Check and ensure all payments posted in RMS by GSOs are correct before banking-in.
- Prepare remittance advices for cash, credit card and cheque payment. To assist with bank in of cash via ATM located in GW mall.
- Raise Purchase Order in SAP.
- Assist Guest Services Manager to obtain quotations from vendors as and when required.
- Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
- Responding to residents’ survey received via Review Pro.

Apartments:

- Inspect and check apartments for VIP/CIP new arrivals, raise work order via e-Connect for defects.
- Assist with site inspection during weekends, public holiday and after office hours.
- Change and replace apartment’s door lock batteries and safe box batteries as and when needed.

Front Office & Cashiering Duties:

- Cover GSOs’ duties when shortage of manpower and/or when GSO on meal break. Duties of GSOs includes but not limited to
- Perform check-in and check-out.
- Collect payment from residents.
- Programming of apartment’s keycards.
- Posting of sales transactions and miscellaneous charges in RMS.

Guests’ Activity:

- Plan and executive monthly resident’s activity.

Residents’ Matters:

- Attend to and resolve residents’ requests and complaints promptly and courteously
- Coordinate with other departments and service provider to resolve resident’s feedback or complaints.
- Perform investigation on reported lost item(s) in apartment and/or incident involving residents.
- Process forms for refund of deposits for checked-out residents.

Staff Matters:

- Oversees team’s tardiness and grooming.
- Preparation of monthly team’s roster.
- Coaching and guiding GSOs in the handling of difficult and demanding residents.

Operations Routine/Others:

- Assist to oversee the security team. Read security occurrence book daily and ensure that follow-up actions are taken on feedbacks or complaints by residents.
- Oversees all Facilities (Lounge, Gymnasium, Rejuvenate, Play) to ensure in good condition and liaise with vendors for repair works as and when required.

**Responsibilities**:

- At least 2 years of experience in hotel / serviced apartments / customer service
- Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism
- Any 5 days work week including weekends and public holidays
- Shift work (730am - 330pm / 2-10pm)

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