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Guest Service Officer

3 weeks ago

Singapore BEVERLY HOTEL PTE. LTD. Full time

**Job Highlights**:

- Positive Working Environment
- Fixed Allowances
- AWS + Quarterly Performance Incentive Bonus
- Career Growth

**Guest Service Officer Job Description**:
A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:
**1. Guest Check-In and Check-Out**:

- Efficiently process guest arrivals and departures.
- Distribute room keys and inform guests about room amenities and hotel services.
- Address guest inquiries, requests, and concerns promptly and professionally.

**2. Customer Service Excellence**:

- Exhibit exceptional customer service skills, making guests feel welcome and valued.
- Provide accurate information about the hotel, local attractions, and services.
- Handle guest complaints or issues with patience and effective problem-solving.

**3. Payment Processing**:

- Collect payments for hotel accommodations and additional services.
- Maintain accurate billing and payment records.

**4. Communication Skills**:

- Possess strong verbal and written communication skills to interact with guests and colleagues effectively.
- Handle phone inquiries and reservations courteously and professionally.

**5. Computer Proficiency**:

- Utilize basic computer skills for guest check-in, reservations, and record-keeping.
- Familiarity with hotel management software is a plus.

**6. Professional Appearance**:

- Maintain a neat and professional appearance.
- Greet guests with a friendly smile and offer assistance as needed.

**7. Physical Stamina**:

- Be able to stand for extended periods.
- Handle luggage and assist guests with mobility as required.

**Job Requirements**:

- Pleasant and well-groomed.
- Good communication and interpersonal skills.
- Enjoys interacting with guests and working in a fast-paced environment.
- A good team player, can work independently and is able to work under pressure.

If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.

We look forward to having you as a part of our Beverly Hotel Elements family