Guest Service Officer

1 week ago

Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time $30,000 - $60,000 per year
General Job Description

Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.

Job Responsibilities:
  • Greet, receive and bid farewell guests in the front reception counter.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Process guest check- in and outs.
  • Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
  • Assist guests with their Hotel/Lounge Facilities.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
  • Maintains the cleanliness and neatness of the front desk area.
  • Reports any unusual occurrences or requests to the manager or superior.
  • Assists in preregistration and blocking of rooms for reservations.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Any ad-hoc tasks assigned by the superior and the management.
Requirements:
  • Graduate in Hospitality/ Tourism Management or related fields
  • Previous experience in hotel operations is a plus.
  • Outgoing, good interpersonal and communication skills
  • Ability to work independently and as part of a team.
  • Excellent command of spoken and written English
  • 5 days work week and must be able to work on shift, including weekends and public holidays

  • Guest Services Officer

    2 weeks ago

    Singapore PAN PACIFIC SERVICED SUITES ORCHARD Full time

    **Position summary statement**: The Guest Services Ambassador is responsible for the overall care, hospitality and service given to our residents throughout their stay. He/she shall provide a very personal, detailed, seamless service to guests. The Guest Services Ambassador takes gentle care of all their guests from arrival until post-departure without...

  • Guest Services Officer

    2 weeks ago

    Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...

  • Guest Services Officer

    2 days ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel...

  • Guest Service Officer

    2 weeks ago

    Singapore COMMEASURE PTE. LTD. Full time

    Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...

  • Guest Service Officer

    1 week ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    **Duties and Responsibilities** - Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key. - Attend to guests’ check-outs including resolving any late and disputed charges. - Process all payment types such as room charges, cash, checks, debit, or credit. - Assist guests with directions and information...

  • Guest Services Officer

    2 weeks ago

    Singapore ONE FARRER PTE. LTD. Full time

    Reporting to the Front Office Manager, the incumbent will be responsible for ensuring operational efficiency and service delivery to all Front Office areas. Key responsibilities: - Greet all guests in a friendly and helpful manner, and attempt to learn and use guest’s name at every opportunity. - Register and room all arrivals according to established...

  • Guest Services Officer

    1 week ago

    Singapore Hotel Traveltine Full time

    1. PRIMARY OBJECTIVES 1.1 To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. 1.2 To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. 1.3 To be smart and tidy in personal appearance. 1.4 To greet and welcome all guests’...

  • Guest Services Officer

    7 hours ago

    Singapore 8 ON CLAYMORE Full time $35,000 - $45,000 per year

    Job HighlightsMeal allowance providedAttractive packagesBonus & AWS provided5 days Shift WorkJob DescriptionResponsible for greeting every guest upon arrivalPrepare documents and keys required for registrationRegister arriving guests and assign roomsProcess guests' departures, calculate charges and receive paymentsMake, confirm, cancel and change...

  • Guest Services Officer

    1 week ago

    Singapore Serviced Apartments Association Full time

    Winsland Serviced Suites by Lanson Place Front Desk **Guest Services Officer**: **Responsibilities**: - Be familiar with the established policies and procedures of the Serviced Residences - Ensure smooth running of day-to-day operations - Handle check-in and check-out - Process guest folios and payment collections - Develop and maintain good rapport with...

  • Guest Services Officer

    7 days ago

    Singapore Serviced Apartments Association Full time

    Lanson Place Winsland, Singapore FRONT DESK Tel: 68330702 GUEST SERVICES OFFICER **Responsibilities**: - Be familiar with the established policies and procedures of the Serviced Residences - Ensure smooth running of day-to-day operations - Handle check-in and check-out - Process guest folios and payment collections - Develop and maintain good rapport...