Guest Services Officer
2 days ago
- Meal allowance provided
- Attractive packages
- Bonus & AWS provided
- 5 days Shift Work
Job Description
Responsible for greeting every guest upon arrival
Prepare documents and keys required for registration
Register arriving guests and assign rooms
Process guests' departures, calculate charges and receive payments
Make, confirm, cancel and change reservations
Promptly and courteously attend to telephone calls and text messages, directing as appropriate
Provide information on hotel facilities and services
Concierge services including booking activities, dining reservations and transport
Provide detailed information about points of interest in the area
Arrange services required for guests with special needs
Ensure guest special requests are efficiently completed
Provide direction to guests requiring guidance and offering any further assistance, as required
Other related duties as assigned by the Front Office leadership team
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