Guest Services Officer

2 days ago


Singapore 8 ON CLAYMORE Full time $35,000 - $45,000 per year
Job Highlights
  • Meal allowance provided
  • Attractive packages
  • Bonus & AWS provided
  • 5 days Shift Work

Job Description

  • Responsible for greeting every guest upon arrival

  • Prepare documents and keys required for registration

  • Register arriving guests and assign rooms

  • Process guests' departures, calculate charges and receive payments

  • Make, confirm, cancel and change reservations

  • Promptly and courteously attend to telephone calls and text messages, directing as appropriate

  • Provide information on hotel facilities and services

  • Concierge services including booking activities, dining reservations and transport

  • Provide detailed information about points of interest in the area

  • Arrange services required for guests with special needs

  • Ensure guest special requests are efficiently completed

  • Provide direction to guests requiring guidance and offering any further assistance, as required

  • Other related duties as assigned by the Front Office leadership team


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