Guest Services Officer

2 weeks ago

Singapore CROWNE PLAZA CHANGI AIRPORT Full time

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Services Officer, you’ll help with a fast and efficient check in of our guests. Ensuring all billing are accurate and that their needs are met.

**What's the job about?**
- Maintains cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures
- Maintain intimate knowledge of departmental standards and procedures
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Cashes hotel guest’s personal and travellers checks and assists with currency exchange
- Take ownership and attend to guest’s request of using the service of safety box at all times
- Ensure all policies and procedures are aligned to OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Log security incidents and accidents in accordance with hotel requirements
- When on night shift, check night report, prepare the morning report and prepare all necessary forms for the following day’s guest arrival
- Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures

Ideally, you have a pleasant personality. You are quick witted and able to adapt in a fast pace environment. You are fluent in English and able to learn systems on computers. You should also have a Diploma in Hospitality & Tourism or minimum 1 year of experience in a hotel front office environment.

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

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