Guest Services Agent/officer

2 weeks ago

Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

Guest Services Officer/Agent plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Services Officer/Agent extend from check-ins, check-outs, cashiering and preparing daily reports. Guest Service Officer/Agent performs their daily duties and tasks to the highest standards at all times as they assist in creating memorable hotel experiences for all guests.

**Responsibilities**:

- Provide efficient and attentive guest experiences for guests, including check-in, check-out and in-stay.
- Demonstrate updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy & revenue and use up-selling techniques to promote hotel services and facilities.
- Make reservations with a Sales person's mind to sell a top-down approach and match the guest's preferences.
- Anticipate and appreciate the needs of guests to better cater to their needs.
- Always look for alternatives or best solutions to achieve guests' queries/ preferences.
- Communicate any positive and negative guest comments to the Guest Services Executive or Duty Manager.
- Communicate any special requests by guests to the appropriate department, or seek assistance and guidance from the Guest Services Executive or Duty Manager.

**Talent Profile**:

- Posses at least 1 year front office experience in the hotel industry.
- Possess at least a GCE 'N', 'O' Levels
- Have a passion for the service industry.
- Good interpersonal and communication skills.
- Can do attitude and able to work in a team

**Salary**: From $1,800.00 per month

**Benefits**:

- Employee discount
- Food provided
- Health insurance

Schedule:

- Day shift
- Early shift
- Holidays
- Monday to Friday
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

Ability to Commute:

- Singapore 039595 (required)

Ability to Relocate:

- Singapore 039595: Relocate before starting work (preferred)

Work Location: In person

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