Guest Services Agent

12 hours ago

Singapore Copthorne King's Hotel Singapore Full time

**Responsibilities**:
**Operations**
- To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival
- To welcome and bid farewell to all VIP guest
- To develop and maintain close business contact with house guest and to provide personalized service whenever possible.
- Attend to guest's requests and complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

**Guest Service**
- They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction
- They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale

**Salary**: $1,600.00 - $2,000.00 per month

**Benefits**:

- Employee discount
- Food provided

Schedule:

- Day shift
- Early shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

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