Guest Services Agent

3 days ago

Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

**Job Highlights**
- Duty Meal
- Birthday Off
- Flexi Benefit
- Insurance Coverage
- Learning and Development Opportunities
- Special Employee rate at all IHG Hotels worldwide

**What’s the job?**

Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
- Participate in programs that drive improvements in team member engagement and are aligned with the brand service behaviors
- Check Guests in - Efficiently greet, register and confirm guest particulars and payment details upon check in. Issue keys
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests enquires practically and simply in adherence to brand standards
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager
- Handle cashiering, payment and foreign currency exchange accurately
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Oasis PMS for daily room allocation.
- Accurately update reservations
- Responsible for IHG One Rewards Enrollment & Recognition
- Perform any other duties as assigned by the Duty Manager, Rooms Division Manager or Operations Manager.

**Requirements**:

- No experience required
- Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays

  • Guest Services Agent

    1 week ago

    Singapore Copthorne King's Hotel Singapore Full time

    **Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...

  • Guest Services Agent

    2 weeks ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What's the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...

  • Guest Agent

    3 days ago

    Singapore KFS ASSET MANAGEMENT PTE. LTD. Full time

    **Job title**:Guest Agent **About KFS Hotel Capital**: Due to supporting an internationally established alternative accommodation provider that provides corporate clients high quality apartments, we are looking for a guest service agent or property executive to join our team. **Essential Duties & Responsibilities**: - Meeting and greting new guest at the...

  • Guest Services Agent

    6 days ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety...

  • Guest Services Agent

    6 days ago

    Singapore PULLMAN Full time

    **Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

  • Guest Services Agent

    2 weeks ago

    Singapore PULLMAN Full time $30,000 - $60,000 per year

    Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B...

  • Guest Service Agent

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Report directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty - The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel - Responsible for the...

  • Telephonist (Guest Services Agent)

    1 week ago

    Singapore THE REGENT SINGAPORE Full time

    **Descriptions** The Guest Services Agent (GSA) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel the GSA ensures that all communication...

  • Senior Guest Services Agent

    6 days ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Service Agent

    2 weeks ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    **We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a...