Guest Service Officer

4 hours ago

NTU Main Campus Singapore Nanyang Technological University Singapore Full time $30,000 - $60,000 per year

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.

We are looking for a proactive, service-oriented professional to join NEC as Guest Service Officer. As the welcoming face of NEC, you will be responsible for creating exceptional first impressions and delivering personalised service throughout each guest's stay. You will support front desk operations, orientate guests, anticipate their needs, and ensure every touchpoint reflects the NEC's commitment to hospitality excellence.

Key Responsibilities:

  • Greet and provide a warm welcome to arriving guests to ensure a welcoming first impression.

  • Assist with guest check-in and check-out procedures, coordinate VIP and special guest arrivals and departures, in accordance with established SOPs.  

  • Provide room orientation to the guests and introduce NEC facilities.

  • Manage and coordinate special requests from guests to ensure personalized service delivery (e.g. celebrating special occasions).

  • Collate and document guest feedback into the Property Management System.

  • Ensure the lobby and guest-facing areas are always neat and clean.

  • Proactive in meeting guests' requests and needs throughout their stay.

  • Handle guests' request and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office.

  • Listen to guests' complaints or concerns and resolve their issue in a timely manner.

  • Be familiar with NTU and NEC facilities and functions as well as major city attractions and events. Provide guests with accurate information as requested.

  • Perform any other duties as may assigned by Duty Manager/Front Office Manager.

Requirements:

  • Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.

  • Experience: Experience in the hospitality industry with a minimum of 1 year in a similar capacity.

  • Communication Skills: Good spoken and written communication skills in order to interact well with guests.

  • Professional disposition: Well-groomed, display a professional disposition with strong interpersonal skills.

  • Proactive: Proactive and prompt in meeting guests' requests and needs.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU

  • Guest Service Officer

    1 week ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. **Responsibilities**: - Be part of...

  • Guest Service Officer

    1 week ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...

  • Guest Services Officer

    7 days ago

    Singapore Andaz Singapore Full time

    Summary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Guest Services Officer

    2 weeks ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel...

  • Guest Services Officer

    2 weeks ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival- Prepare documents and keys required for registration- Register arriving guests and assign rooms- Process guests' departures, calculate charges and receive payments- Make, confirm, cancel and...

  • Guest Services Officer

    5 days ago

    Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...

  • Guest Service Officer

    7 days ago

    Singapore NOSTALGIA HOTEL PTE. LTD. Full time

    Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-in s and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports...

  • Guest Services Officer

    5 days ago

    Singapore RL SHAN PTE. LTD. Full time

    Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. - Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...

  • Guest Services Officer

    5 days ago

    Singapore DESTINATION SINGAPORE BEACH ROAD Full time

    **PRIMARY OBJECTIVES** - To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. - To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. - To be smart and tidy in personal appearance. - To greet and welcome all guests’ with a smile...

  • Front Office Manager

    6 days ago

    NTU Main Campus, Singapore Nanyang Technological University Full time $60,000 - $120,000 per year

    The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.The Nanyang Executive Centre (NEC) is located at the NTU Main...