Front Office Manager

5 days ago

NTU Main Campus Singapore Nanyang Technological University Singapore Full time $90,000 - $120,000 per year

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events. We are looking for an experienced person to join us as the Front Office Manager.

The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues. The incumbent will also be responsible for collaborating with other departments to ensure a positive guest experience. In addition, the incumbent will also be responsible for executing pre-opening duties - assisting with the set up and organisation of the Front Office operations, participating in the development of operational procedures, standards and training staff on all aspects of service standards in preparation for the launch of NEC.

Key Responsibilities:

  • Lead daily operations of the Front Office, ensuring smooth execution of check-ins, check-outs, Porte cochere, guest requests and problem resolution.

  • Strategically plan and manage departmental performance, aligning with both short and long-term hotel goals.

  • Develop, recommend and manage the Front Office budget and labour cost plan to meet financial targets.

  • Monitor guest satisfaction results and collaborate with teams to improve service delivery and operation processes.

  • Train, coach and counsel Front Office team members to uphold service philosophy and operational procedures.

  • Ensure effective communication and coordination with other departments including Housekeeping, Engineering, Sales, and F&B.

  • Lead by example in guest interactions, demonstrating empathy, professionalism and problem-solving capabilities.

  • Ensure consistent pre-arrival, in-stay and post-stay communication with VIPs and key guests, driving satisfaction.

Requirements:

  • Bachelor's degree in hospitality management or related field. Diploma holders with extensive experience may be considered.

  • Demonstrated ability to effectively interact and communicate with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

  • Minimum 4 years of progressive Rooms Division or Front Office leadership experience within a hotel.

  • Experience with accommodation/hotel pre-opening would be highly advantageous.

  • Strong interpersonal and leadership skills, with service minded approach and professional presence.

  • Strong understanding of guest satisfaction metrics, departmental forecasting, and labour management.

  • Excellent organizational, administrative, and analytical skills with a proven track record in achieving service and financial KPIs.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

  • Front Office Manager

    1 week ago

    Singapore THE CLAN HOTEL Full time

    **Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...

  • Front Office Manager

    9 hours ago

    Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    **Purpose of Job The Front Office Manager oversees the front office team. He/She manages, supervises and coordinate the daily front office operation and ensure that all procedures are performed in accordance with established standard and procedures to reach optimal guest satisfaction. He/She monitors financial performance and works jointly with the...

  • Front Office Manager

    5 days ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    To ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...

  • Front Office Manager

    1 week ago

    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:General Manager **Job Summary**: Lead the pre-opening Front Office department. Responsible for the effective and efficient operation of all Front of House departments within Front...

  • Front Office Manager

    22 hours ago

    Singapore Resorts World Sentosa Full time

    Join to apply for the Front Office Manager (Hotels)role at Resorts World Sentosa . Responsibilities Develop, review and update policies and procedures for Front Office operations Conduct and support on-going Training programs for Front Office personnel especially on-the-job training Ensure that the established quality standard and high level of work...

  • Front Office Manager

    1 week ago

    Singapore Andaz Singapore Full time

    Summary Come, join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Assistant Front Office Manager/ Front Office Manager

    3 days ago

    Singapore HOTEL GRAND CENTRAL LIMITED Full time

    Reporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service. Job Descriptions Collaborate with the Area General Manager and staff to achieve maximum occupancy,...

  • Front Office Manager

    3 days ago

    Singapore Far East Hospitality Management (S) Pte Ltd Full time

    Front Office Manager (Village Hotel Katong) – Far East Hospitality Management (S) Pte Ltd Requisition ID: 16569 Responsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the...

  • Front Office Manager

    2 weeks ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Responsible for the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department. **Responsibilities**: - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the...

  • Front Office Manager

    3 days ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. - Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests. - Maintaining a strong presence in...