Front Office Manager

6 days ago

NTU Main Campus Singapore Nanyang Technological University Full time $60,000 - $120,000 per year

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events. We are looking for an experienced person to join us as the Front Office Manager.

The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues. The incumbent will also be responsible for collaborating with other departments to ensure a positive guest experience. In addition, the incumbent will also be responsible for executing pre-opening duties - assisting with the set up and organisation of the Front Office operations, participating in the development of operational procedures, standards and training staff on all aspects of service standards in preparation for the launch of NEC.

Key Responsibilities:

  • Lead daily operations of the Front Office, ensuring smooth execution of check-ins, check-outs, Porte cochere, guest requests and problem resolution.

  • Strategically plan and manage departmental performance, aligning with both short and long-term hotel goals.

  • Develop, recommend and manage the Front Office budget and labour cost plan to meet financial targets.

  • Monitor guest satisfaction results and collaborate with teams to improve service delivery and operation processes.

  • Train, coach and counsel Front Office team members to uphold service philosophy and operational procedures.

  • Ensure effective communication and coordination with other departments including Housekeeping, Engineering, Sales, and F&B.

  • Lead by example in guest interactions, demonstrating empathy, professionalism and problem-solving capabilities.

  • Ensure consistent pre-arrival, in-stay and post-stay communication with VIPs and key guests, driving satisfaction.

Requirements:

  • Bachelor's degree in hospitality management or related field. Diploma holders with extensive experience may be considered.

  • Demonstrated ability to effectively interact and communicate with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

  • Minimum 4 years of progressive Rooms Division or Front Office leadership experience within a hotel.

  • Experience with accommodation/hotel pre-opening would be highly advantageous.

  • Strong interpersonal and leadership skills, with service minded approach and professional presence.

  • Strong understanding of guest satisfaction metrics, departmental forecasting, and labour management.

  • Excellent organizational, administrative, and analytical skills with a proven track record in achieving service and financial KPIs.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

  • Assistant Front Office Manager

    1 week ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    **Hotel Indigo colleagues are the people at the centre of every new story **. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo® **we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They...

  • Front Office Manager

    1 week ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25019557 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The Front Office Manager is responsible for all front office functions and...

  • Front Office Manager

    7 days ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Responsibilities**: - Responsible for setting up the Front Office training tools such as job descriptions, policies and procedures, and training plans as a guideline for the Front Office operations. - Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore THE FULLERTON HOTEL Full time

    To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the...

  • Front Office Manager

    1 week ago

    Singapore COMO HOTELS & RESORTS (ASIA) PTE. LTD. Full time

    **Job Summary** Lead the pre-opening Front Office department. Responsible for the effective and efficient operation of all Front of House departments within Front Office. Services in accordance with the objectives, performance and quality standards established by the hotel. **Tasks/Responsibilities**: - Lead the Front Office Department and operation, with...

  • Front Office Manager

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23114477 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office Manager

    7 days ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23117238 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office Manager

    1 week ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    **Job Descriptions** - Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. - Formulate and enforce all policies, procedures, rules...

  • Front Office Manager

    7 days ago

    Singapore V HOTEL MANAGEMENT PTE. LTD. Full time

    Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. - Formulate and enforce all policies, procedures, rules and regulations...

  • Front Office Manager

    2 weeks ago

    Singapore VILLAGE HOTEL CHANGI Full time

    Responsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...