Assistant Front Office Manager

4 hours ago

Singapore THE FULLERTON HOTEL Full time

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel's service. Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation. Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service. To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office. To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards. Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job. Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure. To plan and prepare work schedules for Duty Manager and Front Desk personnel. Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures. Monitor and control guest's credit status to ensure that

  • Assistant Front Office Manager

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    Singapore ANDAZ SINGAPORE Full time

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    4 hours ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

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    2 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time $60,000 - $120,000 per year

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