Front Office Manager

6 days ago

Singapore IBIS SINGAPORE ON BENCOOLEN Full time

To ensure smooth operation of the Front Office.
- To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel.
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by AccorHotels.
- To assist Executive Assistant Manager with projects related to Front Office as any when required and meeting up with datelines.
- To identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.
- To take charge of the AccorHotel Guest Book program and work closely with Executive Assistant Manager and General Manager.
- To assist Executive Assistant Manager in preparing budget/forecast for the department and controlling the departmental expenses to be within the budget.
- To work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
- To be responsible for the safety and security of guests, employees and the hotel assets.

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