Assistant Manager, Front Office

**HOTEL OVERVIEW**

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

**ABOUT OUR COMPANY**

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

**Assistant Manager, Front Office**

**Summary of Responsibilities**:

- The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Assist guests with check in and checkout, and other cashiering duties
- Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
- Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
- Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Meet, greet and provide rooming for VIP guests
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Attend daily briefings and relevant departmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Establish awareness of the Hotels fire and emergency procedure
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy - PCI and to the Cash Float SOP

**Qualifications**
- Minimum GCE “A” Level or equivalent
- University Degree Preferred
- Minimum 2 years hotel front office experience
- Read, write, speak English fluently
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical Knowledge in Front Office Operations
- Basic Supervisory Skills, verbal and written skillsm planning, decision making, training and development
- Able to work in a team, i.e. caring about other team members and open towards other nationalities
- Detail-oriented, organized and very flexible with working exteded hours
- Able to work under pressure and independently
- Energetic with positive attitude
- Good interpersonal and communication skills

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS